Refund policy

Ladybug’s Grace Natural Skinfood

At Ladybug’s Grace, every product is thoughtfully crafted in small batches with care, intention, and high-quality natural ingredients. Because of the nature of our products, we ask that you review our policy carefully before making a purchase.

All Sales Are Final

Due to hygiene and safety reasons, all skincare products are final sale. We do not accept returns or exchanges on opened or used items.

This policy helps us ensure the integrity, freshness, and safety of our skinfood for every customer.

Damaged or Incorrect Orders

We take great care in packaging your order. However, if your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can make it right.

To receive assistance, please email us at:
📧 support@ladybugsgrace.com

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the damaged item(s) and packaging

If approved, we will offer a replacement or store credit, depending on product availability.

Lost or Stolen Packages

Ladybug’s Grace is not responsible for packages marked as delivered by the carrier but lost or stolen after delivery. We recommend shipping to a secure location and contacting the carrier directly for further assistance.

Allergies & Sensitivities

All ingredients are listed on our website for transparency. If you have known sensitivities or allergies, please review ingredient lists carefully before purchasing.

We are unable to offer refunds for reactions due to ingredient sensitivities.

Limited Collections & Drops

Products released as part of our Pieces of Me Collections are limited and produced in small quantities. Once a collection sells out, it may not be restocked.

Refunds are not available for limited releases once an order has been placed.

Order Cancellations

Orders are processed quickly to ensure freshness. Once an order has been placed, we are unable to cancel or modify it.

Questions?

If you have questions about this policy or need help before placing an order, we’re happy to assist.
📧 support@ladybugsgrace.com

Thank you for supporting Ladybug’s Grace and trusting us to help you Feed the SKIN You’re IN.